We will find another doctor for my father-in-law. We've already got a different pharmacy. So as soon as we find another Doc for him, we will be giving these clowns our figurative middle fingers. And by the way, I will be reporting this ongoing issue to the proper authorities.
If Doctor Barnard had his own practice, we would continue bringing my father-in-law to him. But the whole office staff can go get bent.
For the most part the office staff is nice and they can get you in somewhat quickly. However, every time I call and leave a message no one calls me back. Each time I call, I have to wait on hold for 20 minutes or longer. And the medical assistant, Jennifer, to Dr. Bernard is very rude and unprofessional.
Me and my family will not be back to this office or hunt county regional Medical Center er. My son went to the Dr because he had gotten hit in the face by a horse and a few days later he was swelling really bad couldn't breathe and coughing. They sent him to the new imaging place for scans. Dr. Told him that they were worried about a blood clot from blood possibly draining from inside. AFTER telling him that he got the scans and waited and waited for a phone call. Called twice no results they couldn't talk to him because the Dr wasn't there. A day went by and he was having trouble breathing. Went to the hunt county ER. Told him the horse knocked him hard enough that it caused a sinus infection to get worse buy something swelling in his neck. Today it's worse so he went back to rockwall er. He has the flu and strep and they are keeping him over night to monitor him. I am soooo angry!!! He has 2 insurances he works hard and they treated him like meh... Like nothing. They will be getting a phone call in the morning. This isn't the first time we have had issues,but I believe in giving folks another try. Angry momma
Dr. Barnard is great. But my problem is the incompetent staff including the office manager. The first time I called, she seemed nice enough. But after a couple months, we are having the same problems as before. I just got off the phone with her a d this time she seemed like she had a bit of an attitude - just like the rest of the office staff and the ditzy medical assistant. Because of the incompetence of the office, my father-in-law is out of one of this his medications despite the pharmacy sending the refill request several times. They don't seem to give a damn about their patients. And being a former FF\EMT, that is a MAJOR transgression.
Called to see if I could get some vaccinations for my 2 kids. We have been to the office before. Was on hold for 25 min. Hung up and called back. Receptionist was rude told me we r looking to see if we have vaccinations. Was put on hold for 15min. Called back and right away they said plz hold. Was on hold for another 15 min. Called again was put on hold for 20.. I finally gave up.. on hold for more than an hour and got nothing accomplished. Found new office for my kids. Doctor Barnard is great! Staff is horrible! Hope that get that situated.
Our entire family LOVES Dr. Barnard. He is thorough, caring, knowledgeable, prompt and great with our kids. The office staff are friendly and helpful. And we are always able to get an appointment that fits our schedule and same day if needed.
To be fair, we are also having problems with Royse City Pharmacy. Each one blames the other. But little do both they realize is that I am the guy that if you are upfront with me and offer no excuses, I will work through it with you. But neither of them are. They are each blaming the other. So because I do not know where the underlying problem is, we are dropping both. To me it's like when two lite children each blame the other - they are both in trouble and get punished equally.
Pca Royse City is a US Doctor based in Royse City, Texas. Pca Royse City is located at 6257 FM 2642, Royse City, TX 75189, USA.
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