We used to love coming to this hotel and would go out of our way to stay because the staff was so great. The kitchen staff is still amazingly nice but This time however a couple of things made us not want to visit this hotel again. 1. We needed an extra blanket because my wife was cold and we're denied. The woman at the front desk did nothing to help at all. 2. The cleaning staff on our second day did not empty the trash or take the used towels or put the toilet paper on the rolls. They simply put clean towels on the sink and left us wrapped toilet paper. The overall attitude and hospitality of this hotel seems to have gone downhill and we will likely not stay again.
Probably the cleanest hotel I have stayed in. The workers have pride in a job well done, genuinely care about you and want to make your stay the absolute best. I would especially thank Kerry and Rossy for taking great care of my family. Really above and beyond service!
This Holiday Inn location is great and provides a quick and friendly check-in. The location has initial appearnce of any other Holiday Inn, but given a closer look the wear and tear from when it was built and funished has taken a small toll. Small things like the shower curtain missing rings and small tears in the mesh, the office chair in the room was cracked and flaking the fake leather, and the shower drain was oxidized. Overlooking these easy to correct blemishes the hotel is clean and comfortable providing a restful spot to sleep. The complementary breakfast had a quick rush in the morning which the attendant overlooked putting out new plates near the end of the breakfast hour, but overall the food was about average for hotel breakfasts.
Horrible room. Urine all over the toilet and floor. Absolutely disgusting. When I told them they said they would make a note of it. Never offered to clean or discount. NEVER would stay there again. GROSS
Very comfortable rooms and friendly staff, as well as a great breakfast spread
Holiday Inn Express Suites Royse City Rockwall is a US Lodging based in Royse City, Texas. Holiday Inn Express Suites Royse City Rockwall is located at 1001 Pullen St, Royse City, TX 75189, USA.
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